Cognetic Services Rates  
 
Go for IT!  

At Cognetic Networks, we offer a full line of services, equipment, and support tailored specifically to your needs.  We begin with each client by assessing your goals and crafting an individual solution to achieve those goals.  Whether it's simply configuring a single computer or designing an entire network system complete with regular maintenance and remote administration.  It all depends on your needs.

At Cognetic Networks, our consultants hold professional certifications from industry leaders and work hard to stay abreast of the latest technology developments.  We have the knowledge, skills and commitment to help you implement solutions that match your exact business needs. With courteous technical advice and support around the clock, we’ll help you turn effective technology into a  competitive advantage.

 
 
     
Cognetic Support
(800) 297-9203
 
Live Technical Support
 
       
  Last Updated: June 2011     OPTION A OPTION B OPTION C OPTION D
        UNLIMITED SUPPORT
(Flat Fee)
UNLIMITED
REMOTE SUPPORT
SERVICE
AGREEMENT
TIME & MATERIAL
(BREAK FIX)
  Monthly Fee     YES YES YES N/A
  Unlimited Support     Included Included N/A N/A
  Onsite Support     Included $110 / Hour $110 / Hour $125
  Remote Support     Included Included $27.50 / ¼ Hour $31.25 / ¼ Hour
  After Hours Service *     Included Included $165.00 / HOUR $187.50 / HOUR
  Emergency Service ±     Included Included $165.00 / HOUR $187.50 / HOUR
  Min Billing for Onsite     Included 1 Hour 1 Hour 1 Hour
  Onsite Travel Cost     Included One-way Travel One-way Travel One-way Travel
  Monthly Maintenance     Included Included Included N/A
  Monthly Reporting     Included Included Included N/A
  Weekly Onsite Hours     Agreed Amount N/A Agreed Amount N/A
               
  Cost Per Workstation     $55 $50 N/A N/A
  Cost Per Server     $250 $200 N/A N/A
  Cost Per Appliance ¥     $30 $25 N/A N/A
  Minimum Monthly Cost     $1,000 $500 N/A N/A
 
* After Hours Service is services performed outside of normal business hours (M-F, 8:30AM – 5:30PM)
± Emergency Service is when service is required within 2 hours of service notice.
¥ Managed hardware appliances that are not workstations or servers (Internet Security Appliances, Firewalls, SPAM Filter Appliances, Backup Appliances,  Wireless Appliances, Routers, and similar)
           
  Galleria Chamber of Commerce BBB Cognetic Ranked Houston's Fastest Growing Company Cognetic Ranked Houston's Fastest Growing Company
           
  Terms & Conditions    
COGCAMS • 1st Floor • Parking • Service Center
• 2nd Floor • Server • Electrical
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All Rights Reserved

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