Cognetic Services Rates  

 
Go for IT!  

At Cognetic Networks, we offer a full line of services, equipment, and support tailored specifically to your needs.  We begin with each client by assessing your goals and crafting an individual solution to achieve those goals.  Whether it's simply configuring a single computer or designing an entire network system complete with regular maintenance and remote administration.  It all depends on your needs.

At Cognetic Networks, our consultants hold professional certifications from industry leaders and work hard to stay abreast of the latest technology developments.  We have the knowledge, skills and commitment to help you implement solutions that match your exact business needs. With courteous technical advice and support around the clock, we’ll help you turn effective technology into a  competitive advantage.

 
 
     
Cognetic Support
(800) 297-9203
 
Live Technical Support
 
         
 

 

   

OPTION A

OPTION B

OPTION C

OPTION D

 

 

   

UNLIMITED SUPPORT
(Flat Fee)

UNLIMITED
REMOTE SUPPORT

SERVICE
AGREEMENT

TIME & MATERIAL
(BREAK FIX)

 

Monthly Fee

   

YES

YES

YES

N/A

 

Unlimited Support

   

Included

Included

N/A

N/A

 

Onsite Support

   

Included

$110 / Hour

$110 / Hour

$125

 

Remote Support

   

Included

Included

$27.50 / ¼ Hour

$31.25 / ¼ Hour

 

After Hours Service *

   

Included

Included

$165.00 / HOUR

$187.50 / HOUR

 

Emergency Service ±

   

Included

Included

$165.00 / HOUR

$187.50 / HOUR

 

Min Billing for Onsite

   

Included

1 Hour

1 Hour

1 Hour

 

Onsite Travel Cost

   

Included

One-way Travel

One-way Travel

One-way Travel

 

Monthly Maintenance

   

Included

Included

Included

N/A

 

Monthly Reporting

   

Included

Included

Included

N/A

 

Weekly Onsite Hours

   

1 Hour per $400

N/A

Agreed Amount

N/A

 

   

 

Cost Per Workstation

   

$55

$30

N/A

N/A

 

Cost Per Server

   

$250

$150

N/A

N/A

 

Cost Per Appliance ¥

   

$30

$15

N/A

N/A

 

   

 

* After Hours Service is services performed outside of normal business hours (M-F, 8:30AM – 5:30PM)
± Emergency Service is when service is required within 2 hours of service notice.

¥ Managed hardware appliances that are not workstations or servers (Internet Security Appliances, Firewalls, SPAM Filter Appliances, Backup Appliances,  Wireless Appliances, Routers, and similar)

           
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